Whilst involved in a Google design sprint, we looked at the problem of the fragmentation of social connections, with so many ways to share are communicate, how can you more easily keep up-to-date with your close friends activity?
Tag: Interaction Design
This is a concept idea for overhauling the current view item experience, we wanted to make the buyers feel more connected with the products they were viewing, so we used a mobile approach of letting the images do the talking and presenting the product details as highlights.
eBay was facing serious issues stemming from a previous app overhaul. Customer feedback and purchasing patterns indicated a deep discontent with the experience, app ratings had dropped from 3 to 2 star reviews. The original vision for the overhaul was to create a holistic experience across multi platforms, but when faced with continued negative feedback, we decided to explore creating a rich native android user experience, implementing the Google material design system.
On mobile we found the use of the refinement controls, in previous design, when hidden behind a single ‘refine’ button, led to frequent keyword requiring by the user, the process wasn’t as good or as quick as the site experience.
We went about introducing a search refinement carousel control, that ranked the top refinement for search query, in order to prompt the use of filtering and encourage the use of structured data (where the quality of items returned is far higher).