Algolia Events Setup
Our team was challenged to create a seamless events monitoring experience, where customers can understand the health of their setup at a glance, and continue their path to enable Algolia services that boost their business performance.
Why is this important?
Tracking end-customer events is the foundation for AI-powered recommendations that optimise search experiences. When events flow correctly, we can automate complex configuration work—from category management to search query reranking and synonym generation. Without proper event monitoring, customers lose these powerful capabilities.
Principles
- Instant clarity: Users can quickly assess data health without digging into technical details
- Always actionable: Every screen provides clear next steps, eliminating dead ends
- Impact-focused errors: Error messages explain consequences to business services, not just technical failures
Understanding Our Users
Event monitoring serves different audiences—from technical developers implementing the setup to business managers tracking performance. The solution needed to speak to both, treating event configuration as a means to business success rather than a technical end goal.
Defining the Path Forward
I mapped the complete user journey from initial setup through ongoing monitoring, establishing how to prioritise and resolve customer issues across their entire implementation.
